Privacy Policy

This Privacy Policy explains how Quality Home Heating & Air (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website or contact us for service. By using our site or submitting a form, you agree to this policy.

Information we collect

• Information you provide — your name, phone number, email, address, and details about your service request when you fill out a form, book online, or contact us.
• Automatically collected — standard technical data such as IP address, browser type, pages viewed, and referring site, via cookies and analytics tools.

How we use your information

• Respond to your inquiries and schedule, provide, and follow up on services
• Send estimates, appointment reminders, and service-related communications
• Improve our website, services, and customer experience
• Comply with legal obligations and protect against fraud or misuse

Text messages (SMS)

If you provide your phone number and opt in, we may contact you by text message about your request, estimates, and appointments. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of purchase. We do not sell or share mobile opt-in information with third parties for their marketing.

How we share information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business — for example our scheduling/booking platform and our customer-relationship and communications tools — and only as needed to serve you, or when required by law.

Cookies & analytics

We use cookies and analytics services to understand how visitors use our site and to improve it. You can control cookies through your browser settings; disabling them may affect site functionality.

Data security & retention

We use reasonable safeguards to protect your information and retain it only as long as needed for the purposes described here or as required by law. No method of transmission over the internet is completely secure.

Your choices

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time, by contacting us using the details below.

Children's privacy

Our site is not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the latest version.

Contact us

Quality Home Heating & Air
530 Spring St, Ste #4, East Bridgewater, MA
Phone: 508-763-2777